March 2, 2010

• 21

  Snowy is back from sterilization.
  
  it is of heavy heart to see him in this manner.
  He was happy to see me when i got him from the vet.
  I guess the anasthesia got the better of him later when he got back home.
  He could barely jump or wag his tail.
  Heartbreaking to see that. I wish him to get well and energetic as soon as possible.

  
  

  Work has been quite average.
  It is really irritating to see somebody who thinks he is big to take a shot at a colleague.
  To those who are reading this, let me tell you 3 things

  1. It is ridiculous to expect of tech support people as super geniuses that would be able to solve a problem immediately and without much effort.
  Remember, you called them for help and advice.
  Which means you can't solve it.
  Though they are paid to solve it.
  They are also human and they also need time to solve it.
  Or else you wouldn't need to call us.
  Remember, we are FIXING either YOUR mess or someone else's.
  Be grateful. They don't owe you anything to get scolded for YOUR mess. (Usually its because you did something to it)

  2. Tech support people are the people who keeps you going
  If you don't have tech support.
  Who else would you call to help you clear your mess?
  Though it is one which doesn't bring in money (Unlike Sales)
  but it is one which is required for you to continue to work.
  They are the one which untangles you from the moaning of technological failure
  The white ribbon that block fatal ailments.
  You lose soo much more money if you lose out on productivity.

  3. Tech support goes through alot of training and experience to do what they do.
  Do you think we haven't gone through the frustration of a problem in a laptop?
  They did and apparently they're the one that was more determined to come out with the solution.
  They are the one who dared to try to solution when nobody did.
  They are the one who are patient enough to understand the one who created computer and technology to see it from their point of view.
  They are the one who decided to share their solutions with you so you can avoid the frustrations.

  Don't you take your tech support department for granted.
  Guess who are the ones who comes earlier and leave later to make sure everything is going well for you
  Guess who are the ones who prepare your computers and solutions before you arrive or face a problem
  Guess who are the ones who has most of the solutions when you are desperate
  Guess who are the ones who actually knows how to make the computer do your work for you

  Most of all...
  Guess who are the ones who holds your upgrades and your password?

  No good company functions well without a good and dedicated tech support team.

  This is a bit random from what i've been talking about.
  I saw this video and i really liked the song.
  Lovely.
  

  • 8:52 am
  • 2 Comments